FAQ

Can I have an appointment on the same day I call?

While this is a goal Upper Valley Family Care strives for, it is sometimes not always possible due to physician availability, nature of problem, and time of day a patient calls the office. The earlier in the day you call for an appointment, the more likely we can see you that day.

How much does an office visit cost?

We will not be able to tell you the exact cost of an office visit before the appointment. Several factors are involved in determining this cost: the complexity of the medical decision-making necessary, the number of medical problems addressed, and other procedures that may be performed during this visit. While staff may be able to give you an approximate cost of our service fees, the actual cost of a visit is determined only after the visit is complete.

Will I always be able to see my regular medical provider when I need an appointment?

For chronic problems, well-checks, and other type appointments that are usually scheduled in advance, you will be able to see your regular medical provider. For acute problems, any one of our providers may see you.

What managed care plans do you participate in?

List of Insurance and Managed Care Plans

Will you call me with my test results?

Most of the labs we order are to be done prior to disease management appointments.  Results will be discussed at the appointment.  Labs ordered to assist the doctor in diagnosing a problem will also be discussed at the time of a follow-up appointment.

When will my refills be called into the pharmacy?

Refills are called into a pharmacy within 2 business days of your request. Please check with your pharmacy at the end of the 2nd business day for your refill. Refills are never called into a pharmacy on the weekends unless it is an emergency.

What does fasting lab mean?

Fasting blood work requires that you have nothing to eat or drink except water for at least 10 hours prior to the blood draw.  Oral medications should be taken as usual with water.  It is also important to drink plenty of water when fasting to prevent dehydration.